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Barry Moltz

September 15, 2014 by markdeo
http://podcasts.smallbusinesshour.com/barry_moltz_michael_stanier_show.mp3

We have two great guests today. First up is Barry Moltz, author of BAM! Delivering Customer Service in A Self Service World. We follow that with an interview with Michael Bungay Stanier, author of Do More Great Work. Tune in to hear about how to create a better experience for your customers and how to best use your time.

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